Effective Date: August 25, 2025
Business Name: Mr. Armaan
Website: https://dinoxy.com
Email: contactdinoxy@gmail.com
At Dinoxy, we deliver professional services (custom websites, ad creatives, video editing) and digital products. This Refund Policy explains how refunds are handled and credited back to customers.
Website Design & Services (₹7,999+):
Full credit if the project has not started within 7 days of payment.
50% credit if cancelled before design approval.
No credit once design approval is given and development begins.
Pro-rated credit for undelivered work may be considered at Dinoxy’s discretion.
Digital Products (₹999+):
No credit once the digital product is successfully delivered due to its nature.
Credit only if the file fails to download or is corrupted.
No credit for change of mind or business requirement changes.
Technical issues will be fixed within 24 hours or full credit will be issued.
Custom Services:
Credit eligibility is defined at consultation.
50% credit if cancelled before work begins.
No credit once work starts.
Partial credit possible for incomplete deliverables at Dinoxy’s discretion.
Services:
Work already completed and delivered.
Client provided incorrect requirements or content.
Delays caused by client non-responsiveness.
Change of business direction after project start.
Third-party costs already incurred (hosting, domains, etc.).
Digital Products:
Products successfully downloaded or accessed.
Custom modifications or personalization.
Compatibility issues with client systems.
Change of mind after purchase.
How to Request Credit:
Send an email to contactdinoxy@gmail.com.
Include order details, payment reference, and reason.
Provide supporting screenshots/documents if applicable.
Request must be raised within eligible timeframe.
Credit Process:
Acknowledgment of request: within 24 hours.
Review and decision: within 3–5 business days.
Approved refunds will be credited to the original payment method.
UPI: credit within 1–3 business days.
Bank Transfers: credit within 3–7 business days.
Credit/Debit Cards: credit within 5–10 business days.
International Payments: credit within 7–15 business days.
Partial credits may be issued if:
Project is cancelled mid-progress.
Only some deliverables are completed.
Scope reduced by agreement.
Service interrupted by uncontrollable factors.
Credit will be calculated based on work completed, minus non-recoverable costs.
Full credit may be issued if:
Service not delivered within agreed timeline.
Deliverables differ significantly from agreed scope.
Technical issues prevent delivery.
Breach of agreement by Dinoxy.
Priority will always be to resolve the issue first, and credit issued only if resolution is not possible.
Refunds/credits are always made back to the original payment source (UPI, card, bank transfer, or gateway).
No cash credits are provided.
Issues should first be raised internally via email.
Escalation possible to business owner if unresolved.
If still unresolved, matter falls under Delhi jurisdiction.
Arbitration or mediation is preferred before legal action.
Force Majeure Events: Natural disasters, government restrictions, or technical failures beyond our control.
Special Cases: Long-term contracts, bulk orders, or enterprise/government projects may have custom credit terms.
For credit/refund requests or inquiries:
Email: contactdinoxy@gmail.com
Phone: +91-7834818751
Address: Shop No. 47, Second Floor, Metro Plaza, Kashmere Gate, Delhi – 110006
Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST
Response Time: All credit/refund requests are acknowledged within 24 hours.
Dinoxy may update this Refund Policy at any time.
Significant updates will be communicated with 30 days’ notice.
Credits will be processed according to the policy in place at the time of purchase.
Last Updated: August 25, 2025
Version: 1.0
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